استخدام Operations Specialist در اسنپ باکس

عنوان آگهی: - استخدام Operations Specialist در اسنپ باکس شرح موقعیت: - Are you passionate about optimizing business operations and driving performance analytics? - SnappBox is seeking an Operations Specialist to join our dynamic team. - In this role, you will be responsible for resolving issues, evaluating performance, and implementing data-driven decisions to enhance our customer-centric approach شرح وظایف: - Analyze logistics operations to identify performance trends and areas for improvement. - Develop performance metrics and KPIs to monitor operational efficiency. - Collaborate with cross-functional teams (product, Data, QC, etc) to optimize logistics processes and workflows. - Utilize data analytics tools to generate insights and recommendations for operational improvements. - Prepare and present performance reports to senior management. - Conduct root cause analysis of operational issues, develop corrective action plans and translate analysis results into business recommendations. - Stay up-to-date with industry trends and best practices in operations and analytics. - Build strong relationships with key accounts, anticipate customer needs, and execute action plans to exceed expectations and deliver an exceptional experience. - Proactively monitoring and analyzing delivery operations metrics to ensure adherence to Service Level Agreements (SLAs) - Translating customer’s strategy and priorities into a joint innovation roadmap and building a product development pipeline - Developing internal and external processes for delivery operations, understanding drivers of low performance, identifying critical operational improvements and defects, scaling those improvements, and monitoring their performance over time شرایط احراز: - At least 2 years of experience in data analytics in one of the fields: operations, logistics, supply chain management, business analytics, business line management, commercial or project management. - Strong analytical skills and proficiency in data analytics tools (we are using Excel, SQL, and Power BI). - Having strong analytical skills and experience with quantitative data analysis, deep actionable insights, modeling, and advanced test plan design and analysis - Excellent problem-solving abilities and attention to detail. - Ability to work independently and as part of a team. - Knowledge of logistics operations and systems is a plus. - Excellent communication and interpersonal skills are a must, with fluency in both Farsi and English. - Bring a strategic and analytical mindset to the table, with the ability to envision and execute innovative solutions to complex operational challenges. - Thrive in a fast-paced environment, with the ability to work under pressure and meet tight deadlines. 24/7 availability to address urgent issues is essential. مزایا: - Comprehensive health, dental, and vision insurance - Opportunities for professional growth and development - A collaborative and innovative work environment - Learning budget - Transportation discount and voucher - Organizational food discount - Hybrid and flexible working hours سایر: - If you are passionate about logistics and analytics and want to be part of a forward-thinking company, we would love to hear from you!