استخدام Merchant Support Specialist در اسنپ پی

عنوان آگهی: - استخدام Merchant Support Specialist در اسنپ پی شرح موقعیت: - ما به دنبال یک Merchant Support Specialist برای شیفت عصر هستیم تا فروشندگان تجارت اجتماعی فعال و بالقوه را مدیریت و حفظ کند و از برتری عملیاتی و ارائه پشتیبانی یکسان در دسته‌های فعال اطمینان حاصل نماید. شرح وظایف: - Serve as the primary contact point for active and potential Social Commerce merchants - Support merchant activity (Contracts, payment, SLA compliance) through direct communication - Conduct regular check-ins with merchants to collect feedback, identify pain points, and upsell new features or campaigns - Support merchants in adopting SnappPay’s BNPL features and best practices to boost order volume and customer trust - Coordinate with Finance and Support teams for settlement accuracy and dispute resolution - Track merchant satisfaction and retention metrics; initiate reactivation plans for low-performing or inactive merchants - Document success stories, insights, and improvement recommendations for cross-functional reporting مهارت‌های مورد نیاز: - Familiarity with Instagram business pages, e-commerce platforms, and local social commerce dynamics - Teamwork, attention to detail, and the ability to work under weekly performance cycles - Customer-centric mindset with resilience in handling objections - Disciplined in documentation - Strong communication skills (verbal + written) - Ability to handle wage situations روزها و ساعات کاری: - Saturday to Friday: 4 to 10 PM - One permanent day off during the week (non-weekend) - The position is on-site during the first month and hybrid thereafter.